Refund and Cancellation Policy

Email tkamotorsportsllc@gmail.com with your name, quote or invoice number, and cancellation request. We will confirm the project's status and any applicable refund.

If no authorized work has begun and no project-specific costs have been incurred, we will refund the payment in full.

If authorized work has begun, a customer-requested cancellation may be subject to charges for completed work and reasonable, documented, nonrecoverable project costs. These charges will not exceed the agreed order price. We will provide an itemized explanation and refund any remaining balance.

These deductions do not apply where applicable law requires a full refund.

Custom parts, personalized products, and made-to-order items are not eligible for change-of-mind returns when they match the approved specifications and are free from defects.

This includes custom 3D prints, carbon-fiber pieces, and other custom-manufactured products. This restriction does not remove rights relating to defective, incorrect, undelivered, or materially misdescribed work.

Charges for authorized design, CAD, or other services already performed are generally nonrefundable for a change of mind.

If the service does not meet the agreed scope, contact us so we can assess an appropriate correction or refund. Payments for work not performed will be refunded, subject to any separately authorized, documented, nonrecoverable costs and applicable law.

If your order arrives damaged, is incorrect, or does not meet the agreed specifications, contact us promptly. Ideally, report visible issues within seven calendar days of delivery to help us investigate. This request does not shorten any legal warranty or claim period.

Include your invoice number, a description, and photographs or measurements where available. Stop using a potentially defective part.

After assessment, we will arrange an appropriate repair, replacement, or refund consistent with the issue and applicable law. We will cover reasonable return shipping for confirmed defects or errors attributable to TKA. Please contact us before returning an item.

A change-of-mind refund generally does not apply when a conforming part does not fit because of incorrect customer-supplied specifications.

This does not apply where TKA was responsible for the incorrect measurement, design, or manufacturing work. Requested revisions outside the approved scope may require a new quote.

Damage caused by misuse, unsuitable operating conditions that were not disclosed, or later alterations is assessed based on the cause of the issue.

If we cannot ship within the agreed timeframe, we will notify you and provide the opportunity to accept a revised date or cancel as required by applicable law. Where the law requires a full refund, we will not deduct custom-production or material charges.

If we cancel because we cannot complete the agreed work, we will refund payments for undelivered goods and unperformed services. Separately completed and accepted services will be addressed under the written agreement and applicable law.

Refunds will be issued to the original payment method unless another lawful arrangement is agreed.

We aim to initiate approved refunds within five business days and will meet any shorter deadline required by law. Your payment provider may take additional time to display the credit.

This policy does not limit rights or remedies that cannot legally be waived. Contacting us first helps us resolve concerns, but it does not restrict lawful payment-dispute rights.

Email: tkamotorsportsllc@gmail.com